3 5 years of experience in a technical support, cloud operations, or IT engineering role, preferably within financial services or healthcare at a mid-size organization.
Hands-on experience with Google Cloud Platform (GCP), including log monitoring, IAM, and basic infrastructure troubleshooting.
Working knowledge of Microsoft Azure, including Azure ML and cloud operations fundamentals.
Familiarity with enterprise AI platforms including ChatGPT (OpenAI), Claude (Anthropic), and Google Gemini Enterprise.
Experience with SSO troubleshooting across identity platforms such as Okta, Azure AD, or similar.
Understanding of Netskope or comparable CASB/SSL inspection tools and their interaction with SaaS and AI services.
Strong communication skills with the ability to translate technical findings for non-technica...