Req ID:

Job Title

AI Support Analyst (Chatbot Support)

Location

Guadalajara / Hybrid, Jalisco, Mexico

Shift

Rotational Shifts (Required)

Role Overview

We are looking for a Junior L1 Support Analyst to provide first‑line support for chatbot‑related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem‑solving.

Key Responsibilities

• Act as the first point of contact for chatbot‑related queries and issues.
• Respond to basic user questions and provide accurate, timely resolutions.
• Monitor chatbot interactions and identify potential issues or gaps.
• Escalate complex or unresolved issues to L2 support following defined processes.
• Review and analyze previous t...