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Role Overview
Reports to Corporate Business Operations. Responsible for delivering secure, reliable IT helpdesk support, managing incidents and service requests, and maintaining IT assets to support daily operations.

Key Responsibilities

Provide Level 1 & 2 support for devices, systems, and applications

Troubleshoot hardware, software, network, and access issues (SLA-driven)

Log and manage incidents and service requests

Use AI tools to improve support efficiency

Manage IT assets (provisioning, tracking, disposal)

Handle user onboarding/offboarding (accounts, equipment)

Support meeting rooms and collaboration tools

Escalate complex issues when needed

Maintain SOPs and documentation

Support IT projects and ad hoc tasks

Requirements

Diploma in IT...