- AI/ML Opportunity Discovery - Continuously evaluate operational challenges to identify areas where AI/ML can improve outcomes - Research current AI/ML/LLM capabilities and propose actionable solutions - Business Analysis - Meet stakeholders to understand operational challenges and translate them into analytical questions - Define requirements for intelligent service concepts, including success metrics and data needs - Data Exploration & Foundation - Explore operational datasets to find patterns, assess data readiness, and document insights - Support the development of dashboards and reporting to enable smarter tools - Intelligence Requirements & Implementation Support - Collaborate with Data Engineers and Power Platform teams to define, prioritize, and implement AI-powered features - Develop frameworks for evaluating AI/ML opportunities (feasibility, value, build vs. buy considerations) - Reporting & Visualization - Design metrics and dashboards supporting both current decision-makin...