Role overview

We are looking for a Afterslaes Customer Service Advisor, who will be responsible for delivering an exceptional customer experience by managing service and repair booking enquiries efficiently and professionally. The role ensures customers receive prompt assistance while maintaining accurate records and ensuring the diary is fully booked in line with manufacturer standards and business targets.

Key responsibilities

Your key responsibilities as a Aftersales Customer Service Advisor will be:

• Answer incoming telephone calls promptly, aiming to respond within three rings wherever possible.
• Provide a professional, friendly, and customer-focused service at all times.
• Identify and understand customer requirements through effective questioning and active listening.
• Manage customer wait times effectively, ensuring they remain below one minute wherever possible.
• Accurately book customer vehicles...