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After-Sales Service Technician

Company

Bedard Ressources

Location

Saint-Eustache, Quebec

Type

Permanent

Tasks

  • Respond to calls and emails related to equipment failures or technical inquiries.
  • Diagnose issues, advise clients, and propose appropriate solutions.
  • Follow up on cases with internal and external stakeholders.
  • Write clear and detailed diagnostic reports.
  • Identify and document recurring or major issues.
  • Support the sales team with technical questions.
  • Manage and maintain the training room.
  • Write technical and training documentation.
  • Provide internal and client training.
  • Validate new products before they are put into production.
  • Review and manage technical bulletins.
  • Apply RMA procedures and quality assurance standards.
  • Perform any other tasks related to the position.

    • Advantages

  • Permanent and stable position.
  • Daytime schedule, full-time.
  • Professional, structured, and respect...

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