Assist customers post-purchase to ensure satisfaction and address any concerns.
Manage customer inquiries through various channels, including phone, email, and chat.
Coordinate with logistics and scheduling teams to ensure timely delivery of services.
Provide solutions to customer issues and elevate complex problems to appropriate departments.
Maintain accurate records of customer interactions and feedback.
Requirements
Educational Qualifications: Bachelor’s degree in a relevant field preferred.
Experience Level: 1–3 years of experience in customer service or after-sales support.
Skills and Competencies: Proficiency in English; strong problem‑solving skills; excellent customer service abilities; familiarity with scheduling software.
Qualities and Traits: Strong interpersonal communication; ability to work well under pressure; at...