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After-hours Support Specialist

Company

FlairsTech

Location

Cairo, Cairo Governorate

Type

Full-time

Responsibilities:

  • Monitor different ticket queues outside of support working hours.
  • Understand context provided in the ticket to be able to define its urgency level and priority.
  • Respond to the customers within our SLA.
  • Follow escalation lines and processes in an efficient manner.

    • Requirements:

  • Perfect written English.
  • Very good spoken English.
  • Attention to details and ability to stay alert and vigilant during shift.
  • Flexibility with working hours (rotational shift)
  • Good prioritization skills
  • Process oriented
  • Basic computer skills.

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