Provide technical claims advice within the auto line of business and serve as a subject‑matter expert to support the development of line‑specific training.
Support frontline adjusting teams and leadership by providing technical guidance and building overall claims expertise.
Develop, document, and maintain standards, policies, and procedures related to auto claims handling.
Develop and deliver clear, concise technical communications to multiple claims groups.
Participate in Quality Assurance file reviews and audits; support the development of action plans and document outcomes.
Keep team members informed of relevant industry, legal, and internal corporate developments.
Provide technical input and necessary information to internal and external partners, including Claims partners, Actuarial, Underwriting, and independent appraisal vendors.