Supports learner requests regarding academics and learner records from the first course through graduation and beyond.

Provides learners with an exceptional service experience, leaving a lasting, positive impression of academic advising and Capella University.

Proactively informs learners of important milestones in their programs and provides resources and promotes coach connection to streamline the experience.

Educates learners about self-service resources and encourages users to build greater learner independence and self-sufficiency.

Responds to learners via a wide variety of communication channels and systems, including phone, voicemail, email, text, and casework. 

Answers questions in alignment with role boundaries and triage requests as needed to academic coaches or other departments.

Effectively uses resources, Salesforce/Campus ...