Lead, coach, and enable 4 people managers and ~30 analysts across data science, engineering, analytics, and program coordination, fostering inclusive, high-performance culture and outcome-focused delivery.
Oversee multidisciplinary teams within global/segment structures; build inclusive, high-performance culture managers and analysts; strengthen ways of working with technology/value stream partners.
Align portfolio and roadmaps to Manulife’s analytics use case categories (e.g., Customer Experience, Modernized Operations, Pricing, Fraud Detection & Prevention; etc), ensuring clear problem statements, value hypotheses, and measurable outcomes.
Collaborate with Global Segments Leaders of up to GLT-level to understand their businesses & demands, their operations, and meet their data-related requirements.
Partner with segment heads and functional leaders to share best practices and scale analytics solutions acros...