Administrative Officer – Non-Clinical Frontline Mulgrave VIC

The Opportunity

We are seeking an individual to provide high-touch customer support role focused on  assisting clients in understanding their monthly statements. You’ll be handling inbound enquiries, explaining charges and services clearly, and supporting clients with empathy and professionalism.

Start Date: 26/03/2026
End Date: 30/06/2026
Shift: 09:00 – 17:00
Pay Rate: $36.86-$44.28 per hr
Facility:  Home Care Head Office & Melbourne Service Centre
Location: Mulgrave, VIC
 
Key Responsibilities

• Managing inbound calls relating to client statements
• Explaining charges and services in a clear, simple way
• Supporting clients with  patience and empathy , particularly vulnerable or elderly individuals
• Identifying and escalating d...