Key Responsibilities

Office Administration

• Assist with maintaining and organizing daily office operations and procedures


• Answer incoming phone calls and direct inquiries appropriately


• Receive deliveries, sort incoming mail, and maintain office organization


• Maintain cleanliness and general upkeep of the office


• Compile, copy, sort, and file records and office documentation


• Send customer emails and follow-up communications as needed

Customer Support

• Prepare estimates and work orders for customers


• Send reminders regarding upcoming service or calibration appointments


• Track customer communications, sales activity, and follow-up requests to ensure timely responses


• Communicate professionally with customers and staff to answer questions, process requests, and resolve concerns