Administrative Assistant – Mindplace

Location: Mindplace Dartford, Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH

Employment Type: Permanent, Full time (40 hours per week). Hours: Monday to Friday 8am – 10pm, Saturday 9am – 5pm.

Salary: £26,800 Per Annum plus benefits.

Responsibilities

• Greeting and welcoming customers and supporting the customer journey throughout the centre, including checkout.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Proactively maintaining a well‑presented reception and waiting areas.
• Ensuring customer reports are dispatched from centres within the desired time frame, including effective management of abnormal results.
• Ensuring all customers have the correct paperwork to support their visit (appointment packs, clinical file preparation, consent forms).
• Effectiv...