Administrative Assistant - Mindplace

Location: Mindplace Dartford, Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH

Employment: Permanent, full time, 40 hours – Monday to Friday 8am‑10pm, Saturday 9am‑5pm

Salary: £26,800 per annum plus benefits.

Responsibilities

• Greeting and welcoming customers, supporting the customer journey throughout the centre.
• Answer, screen and forward incoming customer queries via phone and manage local mailbox and emails.
• Maintain a well‑presented reception and waiting areas.
• Ensure customer reports are dispatched from centres within the desired time frame, including management of abnormal results.
• Verify and manage correct paperwork for customers – appointment packs, clinical file preparation and consent forms.
• Perform effective results management – receiving, scanning, uploading and following up with suppliers to meet agreed SLAs.