Our client in the Insurance industry is looking for an Administrator to provide professional first line support to clients and sales support and capture group new business policies.
Key Responsibilities
- Render client services
- Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries and update client personal details and AIMS notes
- Provide correct and accurate advice to clients on products and services (TCF)
- Inform clients and update changes to their policy (TCF)
- Liaise with relevant departments to gather information to resolve clients' queries
- Maintain required business retention rate and handle all complaints and enquiries
- Escalate complaints to Office Manager and Complaints Handling Officer and follow complaints procedure and handle all incoming calls and walk-in clients
- Administrat...