Core Responsibilities

• Reconcile customer accounts and perform cash applications, journal entries, write-offs, and retainer adjustments.
• Process customer deposit refunds accurately and in a timely manner.
• Collaborate with internal teams to resolve account-related inquiries and escalations.
• Escalate complex or urgent issues to leadership to ensure prompt resolution.
• Identify opportunities to improve processes and enhance efficiency within and across teams.
• Serve as the main point of contact for aged accounts and outstanding balances.
• Monitor, review, and clear customer account discrepancies.
• Support reporting requirements for management and team leads.

Skills & Qualifications

• Bachelor’s degree in Finance, Accounting, Management, or a related field.
• Strong customer service and communication skills, able to respond quickly and remain composed under pressure....