We are looking for a self-driven and competent Accounts Receivable/Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed or outstanding payments and negotiate contract settlements.
**Duties and Responsibilities**
- Monitor portfolio of accounts daily and identify outstanding account receivables
- Investigate historical data for debts and bills and take actions to encourage timely payments
- Process payments, credits, and refunds
- Research and respond to customer inquiries regarding billing-related issues
- Negotiate payment plans within approved guidelines
- Update account status records and keep up-to-date accurate notes on customer records
- Prepare and present reports on collection activities and progress
- Contact customers with declined credit cards and respond to ACH chargebacks within allotted time from the bank
- Help customers navigate through the ...