Manage an assigned portfolio of accounts to reduce DSO, bad debt, and write-offs while meeting team KPIs and cash flow objectives.
Perform proactive collection activities through phone calls, emails, and account reviews to ensure timely payment resolution.
Research and analyze customer accounts, including payment trends, order history, aging balances, and previous collection efforts prior to customer engagement.
Maintain accurate and detailed documentation of collection activities, disputes, and customer communications.
Investigate and reconcile billing discrepancies, unapplied payments, short payments, and account variances.
Partner with Billing Specialists, Account Executives, Client Service Representatives and other internal departments to provide periodic account status updates and resolve outstanding issues.
Identify and elevate “At‑Risk” accounts to leadership, including recommenda...