Handle customer inquiries regarding outstanding balances, invoices, and payment concerns, ensuring accurate record-keeping and resolution.
Collaborate with internal teams (e.g., sales, customer master data, cash applications) to address order fulfillment issues and resolve disputes promptly.
Meet or exceed monthly service level agreements while providing excellent support to customers and sales teams.
Qualifications
Bachelor’s Degree holder of Finance related course
Minimum of 1-year experience in Accounts Receivables
Worked with BPO/Call Center/Shared Services industry