Key Expectations

 Able to achieve the targets and exceed them consistently.

 Contribute ideas and suggestions to improve the process.

 Identify issues/patterns in the process and advice solutions

 Record and maintain all the productivity data in the respective DB/excel sheets

 Performed all activities free from errors.

Functional Tasks

 Serve as the 1st Level of Escalation for Queries for Staff across the floor.

 Check/Verify Individual Productivity & Accuracy Numbers updated in the shared database.

 Maintain communication with counterparts in the Area and seek regular feedback on team’s performance.

 Perform tasks of the coordinator when needed.

 Delivery of service level components, quality and productivity targets as per QEM and other agreed strategic initiatives.

 Own and drive continuous improvement within the process through actively i...