Customer Support Specialist - Fintech Startup

Location: Barcelona (hybrid). Friday WFH. Onsite from Monday-Thursday

Responsibilities

• Provide prompt and efficient responses to customer inquiries via ticketing and case management systems (FreshDesk, Asana).
• Address and resolve customer complaints or concerns in a professional and timely manner.
• Maintain a high level of product knowledge to effectively answer customer queries.
• Identify opportunities to upsell or cross-sell products and services.
• Collaborate with other team members and departments to ensure customer satisfaction.
• Keep accurate records of customer interactions and transactions in the CRM system.
• Follow company policies and procedures when handling customer requests and issues.
• Continuously strive to improve customer service skills and knowledge through training programs.

Qualifications