Primary Details

Time Type: Full time
Worker Type: Employee

Primary Responsibilities

• Process and Service Management
• Manage the day-to-day delivery of the team's services in order to meet the specific and changing needs of the Divisions and Group
• Provide valuable contribution for the resolution of issues and monitor required actions
• Manage capacity and resource allocation for processes and services to ensure SLA’s are met in terms of timeliness and quality, which includes monitoring and reporting of SLA’s and KPI’s on a regular basis
• Review or perform as needed highly complex and critical tasks
• Maintain product, system and process knowledge by ensuring process documentations are updated
• Support the documentation of process change requirements
• Ensure compliance with QBE policies, procedures and relevant legislations
• Contribute to the creation, update and execution of...