Posting and application of daily payments to customer accounts.
Research and resolve unidentified or unapplied cash.
Reconcile payment remittances; verify total number of payments and dollar amounts entered into billing software balance to remittances.
Apply adjustments and transfer payment responsibility where appropriate.
Generate, review, and publish daily, weekly, monthly, and quarterly cash posting reports; provide input and recommendations to leadership based on review.
Review payment posting batches and resolve balance discrepancies.
Assist in the month-end close process by ensuring all processing is completed within the allotted timeframe.
Respond to inquiries from internal customers related to posting questions and discrepancies.
Participate in process improvement projects aimed at improving productivity and quality of payment postings.