Job Title: Account Support Manager

Location: Birmingham (Tues – Thurs) Remote (Mon/Fri)

Department: Commercial

Contract: Fixed Term contract 12months, Full-Time (37.5hrs per week)

PURPOSE OF THE ROLE

Carl Zeiss Vision UK are recruiting an Account Support Manager based at Gas Street to provide dedicated support to vacant/absent territories within the ECP channel. Maintaining customer relationships by managing day-to-day accounts needs via teams and telephone channels and ensuring business continuity until a permanent manager is appointed or absent manager returns. The role also identifies and qualifies larger opportunities referring them to the Divisional Manager for further development.

Key Deliverables:

• Maintain agreed service levels and relationships with 95% of customers having virtual visits in line with aladin segmentation requirements.
• Achieve 90...