Duties and Responsibilities

• Customer Onboarding
• Conducts customer due diligence and KYC (know-your-customer)
• Checks the legitimacy of the proof of identity and escalates immediately if suspected counterfeit or suspicious.
• Validates the completeness and accuracy of customer information on the customer information sheet/account opening form.
• Conducts signature verification.
• Photocopies the proof of identity and files it together with the account opening form.
• Creates the customer profile and opens the account in the Core Banking System (CBS)
• Secures appropriate approval for the creation completed.
• Releases passbook / chequebook / Time Deposit Certificate, as applicable, depending on the product availed by the customer.
• Scans the Account Opening Document Set.
• End-Of-Day (EOD) generation of report of all accounts opened and submits EOD report to the Service Delivery Hea...