Job Description

We are seeking an Account Manager to join our team in the Waterloo Region.

The Account Manager will provide support to the sales consultants and the client servicing team to ensure client focused account support and relationship management is provided to external Clients and internal consultants. The Account Manager is responsible for the set-up of new groups, providing professional customer service and support to clients, benefit consultants, brokers and customer service representatives for an assigned block of business. The Employee is expected to also focus on client retention and up-selling to the block of business assigned to the Employee. Client retention is a very important part of the Employee’s duties.

The Account Manager will: