Role Summary

The Senior Manager, Member Success (Account Manager, Real Estate Network), is responsible for leading day-to-day member success operations for Mayfair International Realty. This role focuses on member retention, ARPA (Average Revenue Per Account) growth, and program adoption across the Mayfair affiliate portfolio. The Senior Manager serves as the primary relationship lead for London-based members, coordinates closely with the Mayfair Office Gallery Manager for gallery and office execution, and aligns with the Global Member Success and Growth teams across the broader organization.

Key Responsibilities

Member Portfolio Management

• Serve as the main relationship lead for Mayfair affiliates.
• Conduct regular check-ins, quarterly business reviews (QBRs), and develop success plans.
• Drive ARPA by identifying upsell and cross-sell opportunities across programs (syndication, marketing, events,...