Serve as the primary point of contact for assigned client accounts.
Maintain strong client relationships grounded in responsiveness and clarity.
Monitor account performance against contractual objectives and service metrics.
Identify upsell and cross-sell opportunities based on client needs.
Coordinate with operations, finance, and technical teams to ensure delivery accuracy.
Prepare performance reports, forecasts, and renewal documentation.
Resolve escalations through structured problem analysis.
Track revenue pipelines and ensure CRM data integrity.
Support contract negotiations within approved pricing frameworks.
Bachelor’s degree in Business, Marketing, Management, or related field.
At least 2–4 years of experience in account management, client services, or B2B relationship management.
Demonstrated ability to manage revenue targets or client portfolios.