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Account Manager

Company

Global Blue

Location

Düsseldorf, North Rhine-Westphalia

Type

Full time

Responsibilities 

  • Relationship management with the assigned sales portfolio, therein serving as their primary point of contact for all business-related matters
  • Proactive sales management of your assigned merchant portfolio
  • Defense of accounts against competitor poaching
  • Market and business trend evaluation & transparent transmission to the organ
  • Acquisition of new merchants, retention, and recovery of existing merchantsisation
  • Achievement of KPIs like Refund Ratio, Hit Rate and comparable, taking corrective action when result materially deviates from expected
  • Delivery of assigned budgeted targets
  • Delivery of account-specific contractual obligations
  • Delivery of new business targets & action plans
  • Improve merchants’ knowledge and expertise with our services
  • Maximize TFS business (IR and RR management)
  • Maximize DCC business (Hit Rate management)
  • Close collaboration with the Mar...

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