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Account Management (IC) Associate

Company

SAU1 Cigna Worldwide Insurance Company, Saudi Arabia Branch

Location

Riyadh, Riyadh Province

Type

Full time

  • Be responsible for the assigned client as the designated delegate and support other corporate clients whenever required in their daily inquiries.
  • Own and manage a book of clients (via brokers and for direct clients), ensuring high levels of satisfaction and retention.
  • Lead the annual renewal process, negotiating terms and optimizing profitability while maintaining client relationships.
  • Conduct regular strategic meetings with brokers and clients to review performance, retention, successes, and challenges.
  • Handle escalated, non-routine issues from partners and clients, coordinating with internal teams to ensure timely resolution.
  • Stay informed on GCC compliance requirements and proactively identify risks within your portfolio.
  • Identify upsell or cross-sell opportunities throughout the year.
  • Maintain accurate client records in Salesforce, with a minimum data accuracy target of 100%.
  • Work closely with internal stakeholders...
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