Role Brief:
The Account Management Director is responsible for overseeing client relationships, leading the account management team, and ensuring the successful delivery of events that exceed client expectations. This role plays a strategic and commercial function, serving as the voice of the client internally while maximizing client satisfaction, retention, upselling opportunities, and overall revenue growth.
Strategic Planning:
- Collaborate with CCO/CEO on strategic planning for client portfolio development.
- Provide insights into industry trends and client behavior to shape service offerings.
- Identify upselling opportunities and consultative solutions to expand client value and retention.
Client Relationship Management:
- Build and maintain strong, long-term relationships with key clients across sectors.
- Serve as the primary escalation point for major acc...