About the Role
The Academic Advising Assistant plays a key role in student retention, supporting new and continuing students throughout their tenure at Mount Royal University through referral to services, assisting with the explanation of policy, and the building of meaningful connections.
Working within the department of Academic Advising, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty-five (35) hours per week.
Responsibilities
Administrative Support (50%):
Engage with student inquiries across multiple channels (email, phone, drop-in) with a focus on timely, accurate, and student-centred communication that reflects advising best practices and builds trust.
Refer students to campus supports and services (e.g., Access and Inclusion Services, Student Learning Services, Financial Aid, Well...