Responsibilities

1. Serve as the primary point of contact for prospective families via phone, email, text, and other communication channels.
2. Respond promptly to new inquiries and explain ABA's services, processes, and next steps.
3. Conduct intake calls to gather demographic, clinical, and scheduling information.
4. Provide a warm, compassionate, and supportive experience to families throughout the onboarding process.
5. Address general questions and elevate clinical inquiries to appropriate team members.
6. Facilitate the transition of client information from intake to appropriate internal teams for continued processing and service initiation.
7. Maintain organized and accurate electronic records in accordance with HIPAA and company standards.
8. Track intake metrics and maintain up-to-date reports on referrals and pending cases.
9. Follow up proactively with families regarding outstanding documentation and ...