4x Jr. Help Desk Analyst onsite in Oshawa to provide level 1 password, WiFi, MFA, and device support and assistance for our education client.
Location: Oshawa (Onsite)
Hours: 7 hours per day (Shifts between: 8 am-7pm)
Duration: 1 month
Estimated Start: August 17th - September 30th
Responsibilities:
The incumbent will be responsible for providing level 1 support for password resets, WiFi and MFA support assistance through in-person, phone and chat contact channels.1st level services and support of laptops, PC’s, printers, peripherals, software for College and University students, faculty and admin staff. Working with other 1st level support staff, Incident resolution for issues related to student laptops, academic workstations, computer lab workstations, managing requests and trouble tickets issues.Provide escalation for all calls to their respective support analysts via call ticketing system and phone.Provide ini...