Experience or keen in automating processes using robotic process automation.
Handle diverse enquiries received through One Stop hotlines, emails and counter, providing accurate and prompt assistance.
Collaborate with relevant departments to address complex queries and issues effectively.
Handle international pass, adhering to relevant regulations and guidelines.
Support other portfolio including insurance, degree certificate & transcript and letter of certification processes, concession card, tuition grant and PSEA claim.
Cover for mailroom services, overseeing mail distribution and related logistical operations, when required.
Draft standard operating procedures (SOPs) for various services processes, ensuring clarity, consistency, and compliance with institutional policies and regulations.
Review and propose updates to knowledge articles, aligned with changes in proce...