Location: Eunos
Duration: 3 months, 15 Jun - 14 Sep
Working Hours: Mon - Fri, 9 - 6
Salary: $2000/month
Responsibilities - Attend to enquiries and requests from phone calls in a professional and prompt manner.
- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
- Ensure effective and timely follow-up as promised to customers.
- Alert management of issues and concerns that require escalation for complete resolution.
- Work closely with stakeholders on the service request requirements.
- Deliver service requests within stipulated service standards.
- Work collaboratively as a team to clear all queues in the system promptly.
- Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.
- Un...