2nd / 3rd Line Support Engineer (MSP) – Location: Basingstoke – Salary: £38,000 – £45,000 per annum. We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team. This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.

The Role

• Providing high-quality technical support remotely and onsite
• Acting as an escalation point for complex support issues
• Delivering infrastructure and cloud projects from design through to implementation
• Configure, support, and maintain networks and firewalls
• Working closely with customers to understand technical challenges and provide effective solutions
• Carrying out site visits, system upgrades, and planned maintenance
• Producing clear tech...