📌 Job Title: 2nd Line Support Technician

📝 Engagement: Full-time, permanent

🌏 Location: Norwich

⌚ Working hours: Between (Apply online only) shift rotation

💰 Salary: Up to £33,000

About the role

As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues.

As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.

What you’ll do

• To diagnose and resolve a...