2nd Line Service Engineer

Isio's IT Service Desk team work diligently to support the company's 1,500+ employees across our 10 locations.

The 2nd Line Service Desk Engineer will be responsible for dealing with queries and issues across Isios IT systems. To resolve technical issues escalated from the first line engineers, and to provide a point of contact for our users based in Belfast.

The following areas may be involved but are not limited to: Microsoft 365; Secure Web Gateway; Microsoft Entra; Virtual Machines; Microsoft Intune; Autopilot; Azure Virtual Desktops; Network Issues (Cisco Meraki); SOC Incidents; SharePoint Online & SaaS-based apps.

The role requires resolving critical issues and ensuring Isios solutions are always fit-for-purpose and meet or exceed expectations. The role also involves maintaining a liaison with third parties and communicating with the wider Isio organisation.

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