Job Title: 2nd Line IT Support Engineer Location: Birmingham Salary: £35k - £40k
We are looking for a 2nd Line IT Support Engineer to join a dynamic team and provide exceptional technical support across our organisation.
The ideal candidate will come from an existing 2nd line role within an organisation or MSP. They should be organised, excellent communicators, and have a genuine passion for IT.
Key Responsibilities
Deliver 2nd line support for hardware, software, and network issues
Troubleshoot and resolve escalated tickets from 1st line support