Senior Second Line IT Support Technician – macOS focused role

? Mainly home working| ? Up to £40,000 | ? Remote with occasional office presence

Role Overview
Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.
The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.
You will also assist in mentoring and supporting more junior team members – you need solid experience providing macOS support on a busy Helpdesk.

Key Responsibilities

Provide second-li...