Skill- Service Desk SME

Experience - 5 to 7 years

Location - Hyderabad

Walkin In Drive - TCS Deccan Park

Floor Support

Call Audits

Take Supervisor Calls

Managing performance of the team

KB article review

Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

Shift-left, FCR and FLR improvement

Continual Service Improvement – provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc.