Reference: 2744
Posted on 20 February 2026
As a UX Manager / UX Lead, you will take a central role in shaping, embedding, and maturing User‑Centred Design (UCD) practices across several large‑scale programmes. This is a genuine greenfield opportunity where you will help define the standards, frameworks, and ways of working that will underpin a new UCD capability from day one. You will influence how research, service design, accessibility, and usability practices are adopted across the organisation, ensuring that UCD becomes a core part of the delivery approach rather than an afterthought. In addition to providing strategic direction, you will also remain hands‑on where needed, guiding teams, supporting research and testing activities, and helping steer the creation of high‑quality UCD artefacts. This role offers the scope to build and mentor a growing UX function, shape best practice, and drive a cultur...