About us

We are NHS Resolution, an arms‑length body operating under the Department of Health and Social Care that specialises in claims management, dispute resolution, and knowledge sharing within the NHS.

Main duties of the job

This role involves managing a caseload of complex or high‑value claims for Trusts, GPs, and NHS England, ensuring successful handling and resolution.

What you’ll be doing

• Managing a caseload of complex or high‑value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
• Working closely with claims function colleagues to deliver fair resolution while ensuring lessons learned are fed into wider NHS safety systems to improve standards of patient care.
• Promoting high technical performance of the team whilst maintaining exemplary customer service, in conjunction with Technical Leader colleagues.
• Promoting high quality standards of case hand...