Role & Responsibilities

• Willing and able to work shifts, after hours and on public holidays
• Action and resolve IM (Incident Management) tickets
• Action and resolve CIM (Critical Incident Management) tickets as required
• Raise and lead PM (Problem Management) tickets as identified
• Action and coordinate CM (Change Management) tasks and tickets as required
• Perform daily system health checks
• Ensure systems are operational according to SLA’s
• Draw KPI Reports and report to stakeholders on a monthly basis
• Adhere to the PIC processes (Problem, Incident & Change Management
• Perform daily operations tasks and end user support
• Creation of pertinent test documentation
• Conduct Ops Basic Training
• Enable end user knowledge transfer and training
• Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature team...