Job Title

1st Line Support Analyst

Location

London

Reports To

Desktop Team Leader

Role Overview

Aquis Exchange is looking to hire a 1st line support analyst. The prospective candidate will provide 1st line desktop support across a variety of systems with an escalation path to a highly technical desktop and infrastructure team. This role requires being onsite 4 days a week in our London office participating in a support rota covering 8am – 6pm, in addition you may be required to work outside of these hours on an ad‑hoc basis. This is a key role with huge scope to learn new skills and progress.

Responsibilities

• 1st line desktop, voice and remote access support across Aquis offices and remote users.
• Setup new IT equipment for users, including laptops, desktops, telephones, and mobile phones.
• Managing users and groups within Active Directory.
• Responsible for implement...