The main purpose of this position is to provide specialised technical expertise and recommendations on Microsoft 365 products and services, and to provide third-level support for Microsoft Exchange Online while ensuring its optimum availability and performance as well as troubleshooting problem areas in a timely and accurate manner.
Detailed description
The successful candidate will be responsible for the following key performance areas:
Design, configure, test and deploy Microsoft 365 and Microsoft Exchange Online products and services. Provide maintenance and third-level support services on all Microsoft 365 products and services to ensure continued availability and performance of the technologies. Troubleshoot and perform root-cause analysis related to Microsoft 365 products and services. Manage the technology life-cycle on all Microsoft 365 and Microsoft Exchange Online products and servic...