General Overview

Req ID:
Region: Americas
Country: Mexico
State/Province: Reciente Leon
City: Monterrey

Functional Area: Information Technology (ITM) Career Stream: IT Solutions (SOLN) Role: Specialist (SPE) Job Title: Specialist, IT Solutions Job Code: SPE-ITM-SOLN Job Level: Band 8 Direct/Indirect Indicator: Indirect Summary

Performs tasks such as, but not limited to, the following:

Engage with community to explore opportunities for the use of IT solutions Gather and document business requirements Work with various IT teams to develop and deliver IT solutions Respond to system problems by analyzing the issue and determining the next course of action Provide system training to end users Participate in and lead various IT projects as required Knowledge / Skills / Competencies Strong customer service orientation Leadership and teamwork skills Good ability to plan projects and tasks Project management skills Good analytical, technical, troubleshooting and ...