Veterinary Receptionist – VCA Canada Healing Paws Veterinary Care

  • Company:
    VCA Canada
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:

Job Description:

Healing Paws Veterinary Care is looking for an enthusiastic, friendly F/T Veterinary Receptionist who is self-motivated, dynamic and loves a challenge. This busy, two Veterinarian practice in Port Moody is a winning team where we nurture and respect work/life balance! Prior experience with Cornerstone and VOA certification is preferred but not mandatory and you must be available evenings and weekends. Additional responsibilities and qualities for this role are;

  • Create a warm and welcoming environment for our patient and pet parents
  • Assisting veterinary staff with various tasks and treatments when required
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments
  • Scheduling appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • COVID-19 considerations:

    Clients are currently not allowed inside the practice, all staff wear masks.

    Come and join our winning team where we nurture and respect work/life balance!

    VCA Canada Offers!

    At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

  • Exceptional career development
  • A caring culture of Wellness, Appreciation, and Acceptance
  • Generous personal pet care discounts
  • A network of highly educated and skilled professionals!!
  • And more perks!
  • VCA Canada Cares!

    At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward.